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Installation problem

Jvuz

Hello, I'm trying to install Sophos on a pc. But after installation the pc cannot get the updates. When I check the services, I only see Sophos Update Service. Also the pc is shown in the console as disconnected, although I'm connected to the pc via VNC. What are my options?

Jo

:15915


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    Hello Jo,

    are you testing an installer package? If you can open the GUI, please check the updating log - perhaps it fails to update (and complete the install) due to an invalid update location or invalid credentials.

    Also the pc is shown in the console as disconnected

    Connected in terms of SEC means that the client "talks" to the console via RMS.

    Christian

    :15917
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  • 0

    Hello Jo,

    are you testing an installer package? If you can open the GUI, please check the updating log - perhaps it fails to update (and complete the install) due to an invalid update location or invalid credentials.

    Also the pc is shown in the console as disconnected

    Connected in terms of SEC means that the client "talks" to the console via RMS.

    Christian

    :15917
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