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Sophos error on Linux OS

tedz

Hi,

We encounter installation error with the following Linux OS:

Kernel version: 2.6.32-71.el6.i686
OS release: CentOS Linux release 6.0 (Final)

Kernel version: 3.0.0-15-generic
OS Release: Ubutnu 11.10 Desktop

Error: Unable to load TALPA modules. On access scan is not enable/running.

we tried to look for document related to this issue but nothing found. we have few servers running CentOS.


Thank you,

Teddy

:21701


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  • 0

    Hello,

    That error means that on-access scanning won't be available I'm afraid.

    For on-access to work on an unsupported kernel, SAV must be able to compile Talpa.  You might need to install the following components:  gcc, make, kernel-headers.  These are usually included in the kernel-devel package.  Eg:  
    yum install kernel-devel-`uname -r`

    You can then attempt compilation again with:  /opt/sophos-av/engine/talpa_select select

    If there is any problems you can view the log file here:  /opt/sophos-av/log/talpaselect.log

    If you have lots of systems on this kernel you can also distribute the Talpa module yourself (so you only need to compile on one machine).  Take a look at this article:

    http://www.sophos.com/en-us/support/knowledgebase/110767.aspx

    I'm afraid at the moment we aren't planning to formally support CentOS.  The good news is that we will be including fanotify support in SAV9 which will allow you to run on-access scanning on any 2.6.38+ kernel without compiling Talpa.

    SAV9 is planned for a Q3/Q4 release this year.

    Hope this helps,

    Tom.

    :28329
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  • 0

    Hello,

    That error means that on-access scanning won't be available I'm afraid.

    For on-access to work on an unsupported kernel, SAV must be able to compile Talpa.  You might need to install the following components:  gcc, make, kernel-headers.  These are usually included in the kernel-devel package.  Eg:  
    yum install kernel-devel-`uname -r`

    You can then attempt compilation again with:  /opt/sophos-av/engine/talpa_select select

    If there is any problems you can view the log file here:  /opt/sophos-av/log/talpaselect.log

    If you have lots of systems on this kernel you can also distribute the Talpa module yourself (so you only need to compile on one machine).  Take a look at this article:

    http://www.sophos.com/en-us/support/knowledgebase/110767.aspx

    I'm afraid at the moment we aren't planning to formally support CentOS.  The good news is that we will be including fanotify support in SAV9 which will allow you to run on-access scanning on any 2.6.38+ kernel without compiling Talpa.

    SAV9 is planned for a Q3/Q4 release this year.

    Hope this helps,

    Tom.

    :28329
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