This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Failed Install SAV component

Hello,

One of my customer report that few PC is having problem to install SAV component, some testing are done and support case was open for this issue with suggested solution http://www.sophos.com/support/knowledgebase/article/13418.html .

The knowledgebase provided some steps to compare registry path "HKLM\Software\Microsoft\WindowsNT\Current Version\Windows" with other PC that successful install SAV component.

I found that on problem PC "HKLM\Software\Microsoft\WindowsNT\Current Version\Windows" access is denied and steps provided could not solved the issue.

Wonder anyone having this problem and have the solution?. Thanks

This thread was automatically locked due to age.

0 QC over 13 years ago

Hello Azwan,
it's usually safe to restore (inherit) the permissions from the parent (HKLM\Software\Microsoft\WindowsNT\Current Version\ ). In order to do so you probably have to take ownership of the Windows key first.
HTH
Christian
:19171
Cancel
Vote Up 0 Vote Down

Cancel
0 Azwan over 13 years ago

Hello Christian,
Currently im stuck to take ownership for Windows key, as per sophos support they cant do anything since its already related with Windows issue.
Support also provide with another steps as per link below however windows keys still unable to change permission or object owner. Thanks
http://www.sophos.com/support/knowledgebase/article/57500.html
FYI... before this customer use other product which is Symantec AV before change to sophos
:19187
Cancel
Vote Up 0 Vote Down

Cancel