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Preparing to update - Advice please on how to be 100% successful first time!

Aminocom

At the moment I have the following running on my server:

Sophos Enterprise Console

4.5.0.9

On the various Windows clients we are running:

Sophos EndPoint Security & Control

9.5

I've had a brief read through some documentation and it would appear that my first step is to update SEC from 4.5 to 4.7.

I've run the update advisor and it appears I'm more or less ready to go:

SQL server compatibility, SQL Server 2008 R2 is not supported.
Computer browser service availability, Computer browser service unavailable, disabling the Enterprise Console Find Computers wizard.
Enumerating network adapters, Multiple network adapters detected. Remote Management System may bind to the wrong network adapter and not be able to process messages.
Restart pending, A previous operation requires a restart to complete file operations.

As far as I can tell there is nothing I need to do here, with the exception of a reboot on the server before I begin.

So to the first question - will the upgrade from SEC 4.5 to 4.7 be a smooth one?

Just launch the installer and follow the wizard and job done?

Once that is done - what should I be doing next?

Pointers and advice greatly received.

:13433


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  • 0

    HI Aminocom

    Can you check if the 'Computer Browser' service is started and on automatic.

    If it isn’’’’t, this can influence updating and finding computers on the network.

    (It shouldn’’’’t influence the install, but only there after) - Is there a reason why it wasnt started?

    the second point it mentioned about the ip addresses.

    The RMS component which handles the communication to and from the server/desktops relies heavily on ip addresses. if the server has more than one ip address you might need to specify the one ip address you would like to use.

    (Especially if the one of the ip address on the server is an external one, to speed and ease resolution of the name)

    more details on the above can be found at the below url:
    http://www.sophos.com/support/knowledgebase/article/111862.html

    The most important task which you should do is a backup.

    Backup the database and the certificate file.

    http://www.sophos.com/support/knowledgebase/article/27265.html

    :) - hope this helps

    :13453
Reply
  • 0

    HI Aminocom

    Can you check if the 'Computer Browser' service is started and on automatic.

    If it isn’’’’t, this can influence updating and finding computers on the network.

    (It shouldn’’’’t influence the install, but only there after) - Is there a reason why it wasnt started?

    the second point it mentioned about the ip addresses.

    The RMS component which handles the communication to and from the server/desktops relies heavily on ip addresses. if the server has more than one ip address you might need to specify the one ip address you would like to use.

    (Especially if the one of the ip address on the server is an external one, to speed and ease resolution of the name)

    more details on the above can be found at the below url:
    http://www.sophos.com/support/knowledgebase/article/111862.html

    The most important task which you should do is a backup.

    Backup the database and the certificate file.

    http://www.sophos.com/support/knowledgebase/article/27265.html

    :) - hope this helps

    :13453
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