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Enterprise Console 5.1.0 Report Manager Crashes

michaelmcgough

Hello,

When I try to run a report each week on all the clients to check if any viruses have been logged Enterprise Console completly crashes when I press on create report button.

My other servers work fine and bring up the report ok. Just having a problem with this particular server. I thought upgrading the console might cure the problem but it is still happening.

Does it need any additional software to run the report?

Any help would be appreciated.

Thanks


Adam.

:45677


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  • 0

    OK,

    In that case I would ping Support (Support@sophos.com) an email.  Ask them for the management server trace registry keys to trace what the console is doing when you re-produce the problem.  This will create a trace log file.

    This will be the best course of action to understanding the underlying cause for the crash.

    Regards,

    Jak

    :45701
Reply
  • 0

    OK,

    In that case I would ping Support (Support@sophos.com) an email.  Ask them for the management server trace registry keys to trace what the console is doing when you re-produce the problem.  This will create a trace log file.

    This will be the best course of action to understanding the underlying cause for the crash.

    Regards,

    Jak

    :45701
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