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Home Users/Standalone users cannot contact "SOPHOS" Server

davidinark

I have several users that have the "Standalone" version that auto-updates with our username and password to the public "Sophos" server.  We have noticed that recently, these machines can no longer contact the Sophos server.  I am referring to the default server added as part of the standalone server - this is not *our* enterprise server.

What can I do to update those clients?

Thanks!

:7039


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    Hello jgaskins,

    can't say why you are on hold for that long or why no one is calling you back. I've never had problems contacting Support (whether by phone or by email).

    Anyway - in order to try to help you I'd need some more details, especially which Sophos versions are involved (old and new - including SEC versions), how the different server is set up (does it serve as update location or is it a terminal server, was/is it running SEC, SUM or EM Library or just providing a share) and how it worked (i.e. obtained its updates) up to now.

    Christian

    :14783
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  • 0

    Hello jgaskins,

    can't say why you are on hold for that long or why no one is calling you back. I've never had problems contacting Support (whether by phone or by email).

    Anyway - in order to try to help you I'd need some more details, especially which Sophos versions are involved (old and new - including SEC versions), how the different server is set up (does it serve as update location or is it a terminal server, was/is it running SEC, SUM or EM Library or just providing a share) and how it worked (i.e. obtained its updates) up to now.

    Christian

    :14783
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