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Home Users/Standalone users cannot contact "SOPHOS" Server

davidinark

I have several users that have the "Standalone" version that auto-updates with our username and password to the public "Sophos" server.  We have noticed that recently, these machines can no longer contact the Sophos server.  I am referring to the default server added as part of the standalone server - this is not *our* enterprise server.

What can I do to update those clients?

Thanks!

:7039


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    Back at the end of April, begining of May our school updated to a newer version of Sophos anit virus.  Our school has one server that has the enterprise console on it that most of the computers in the school update from.  However, our Superintendent's office is on a different server, that now will not allow updates as it would before.  I can't even put the new version on that server but connecting to the main server, as I could with the old version. I have called support many times and left my number for call back, no one has ever called me back!  My superintendent is expecting me to have this issue resolved  by Monday (tomorrow).  He is getting very upset that no one calls us back.  I need someone to tell me what steps we need to take to either talk to tech support (beyond calling in and leaving a number....I have waited on hold for well over an hour also before...no luck there either!) or to get someone who can tell me what we need to do.  I WOULD GREATLY APPRECIATE ANY HELP!!!  THIS IS THE LAST CHANCE TO GET SOMETHING DONE BEFORE WE HAVE TO SWITCH TO DIFFERENT COMPANY!  THANKS!!!

    :14779
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  • 0

    Back at the end of April, begining of May our school updated to a newer version of Sophos anit virus.  Our school has one server that has the enterprise console on it that most of the computers in the school update from.  However, our Superintendent's office is on a different server, that now will not allow updates as it would before.  I can't even put the new version on that server but connecting to the main server, as I could with the old version. I have called support many times and left my number for call back, no one has ever called me back!  My superintendent is expecting me to have this issue resolved  by Monday (tomorrow).  He is getting very upset that no one calls us back.  I need someone to tell me what steps we need to take to either talk to tech support (beyond calling in and leaving a number....I have waited on hold for well over an hour also before...no luck there either!) or to get someone who can tell me what we need to do.  I WOULD GREATLY APPRECIATE ANY HELP!!!  THIS IS THE LAST CHANCE TO GET SOMETHING DONE BEFORE WE HAVE TO SWITCH TO DIFFERENT COMPANY!  THANKS!!!

    :14779
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