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Home Users/Standalone users cannot contact "SOPHOS" Server

davidinark

I have several users that have the "Standalone" version that auto-updates with our username and password to the public "Sophos" server.  We have noticed that recently, these machines can no longer contact the Sophos server.  I am referring to the default server added as part of the standalone server - this is not *our* enterprise server.

What can I do to update those clients?

Thanks!

:7039


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    Hello mdp23005,

    did you ever contact Support? It must now be almost a year that you are having this issue.

    Sophos - as you will know - is not "a server" but a distribution network. Guess the standalone version uses the same names as SUM for the update server (described in this article). These in turn resolve to several addresses.

    The AutoUpdate logs (ALUpdateyyyymmddThhmmss.nnnnnnn.log) should give some detail on the error. Following the procedure in the article you could check whether these addresses can be resolved and reached from the client. If this works and AutoUpdate still fails you should by all means contact Support. 

    Christian

    :14713
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  • 0

    Hello mdp23005,

    did you ever contact Support? It must now be almost a year that you are having this issue.

    Sophos - as you will know - is not "a server" but a distribution network. Guess the standalone version uses the same names as SUM for the update server (described in this article). These in turn resolve to several addresses.

    The AutoUpdate logs (ALUpdateyyyymmddThhmmss.nnnnnnn.log) should give some detail on the error. Following the procedure in the article you could check whether these addresses can be resolved and reached from the client. If this works and AutoUpdate still fails you should by all means contact Support. 

    Christian

    :14713
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