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Please help me understand this log entry

RWSysEngr

Hi,

I keep getting the following entries on my Sophos node everytime the update runs.

Time: 10/4/2011 8:43:31
Message: AutoUpdate finished
Module: ALUpdate
Process ID: 2652
Thread ID: 2680

Time: 10/4/2011 8:43:30
Message: Installation of Sophos AutoUpdate skipped
Module: ALUpdate
Process ID: 2652
Thread ID: 2680

Time: 10/4/2011 8:43:30
Message: Product has been successfully installed
Module: ALUpdate
Process ID: 2652
Thread ID: 2888

Time: 10/4/2011 8:43:12
Message: Installing Product SAVXP
Module: ALUpdate
Process ID: 2652
Thread ID: 2888

Time: 10/4/2011 8:43:12
Message: Installation of RMSNT skipped
Module: ALUpdate
Process ID: 2652
Thread ID: 2680

Time: 10/4/2011 8:43:12
Message: Downloading phase completed
Module: ALUpdate
Process ID: 2652
Thread ID: 2680

Time: 10/4/2011 8:43:11
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 2652
Thread ID: 2680

Time: 10/4/2011 8:43:11
Message: Downloading product Sophos AutoUpdate from server \\SOPHOS-Server\SophosUpdate\CIDs\S000\SAVSCFXP\
Module: CIDUpdate
Process ID: 2652
Thread ID: 2680

Time: 10/4/2011 8:43:11
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 2652
Thread ID: 2680

Time: 10/4/2011 8:42:28
Message: Downloading product SAVXP from server \\SOPHOS-Server\SophosUpdate\CIDs\S000\SAVSCFXP\
Module: CIDUpdate
Process ID: 2652
Thread ID: 2680

Time: 10/4/2011 8:42:27
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 2652
Thread ID: 2680

Time: 10/4/2011 8:42:27
Message: Downloading product RMSNT from server \\SOPHOS-Server\SophosUpdate\CIDs\S000\SAVSCFXP\
Module: CIDUpdate
Process ID: 2652
Thread ID: 2680

It looks quite ok to me except for the line that says "Installation of RMSNT skipped".  Can anyone please explain to me why I keep getting that message?  Was there a component that failed to install or something?

Thanks!

:17405


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  • 0

    Hi,

    AutoUpdate goes through the 2 stages.  The downloading of each component and then the installation of each component where new files were downloaded.  It's just saying that it skipped it because there was nothing new for that component.

    AutoUpdate and RMS don't get updated as regularly as SAV so you will often see this.

    The more verbose log of AutoUpdate is slightly more informative and can be found in the following location:

    "\ProgramData\Sophos\AutoUpdate\Logs \ALupdate[timestamp].log" on Vista+.

    "\Program Files\Sophos\AutoUpdate\Logs\ALupdate[timestamp].log " on older platforms.

    Regards,

    Jak

    :17417
  • 0

    Hi - thanks for this info. I'm helping somebody with Endpoint Security Guard (set up at their college).

    They've left college (gap year) so he's reliant on picking up updates from the "second choice" server - I assume that's how it works. Its "Sophos".   Date of "Virus data date" under help is 3/9/12. 

    The Protection icon says failed.  Looking in the log we always get 3 ERRORS (RMS, SAV, autoupdate) but thats from his school.   (I guess from "Sophos") SAV looks as if it updates ok but RMS and autoupdate don't have updates or are skipped.  (never any RMS updates from "Sophos" server).

    Again, does this look ok (until he goes back to colledge in 12months). Thanks.

    :34893