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Differents dates in Sophos last Update info

LINCK

Hello Sophos

Apparently this is a issue in Sophos Anti-Virus client date update info.

The info to Last Update differs in 3 parts.

1. In task bar info and Status is the same and INCORRECT

2. In the Product Info - Antivirus and HIPS - Last Update - CORRECT

The Last Update CORRECT is the same versión and date in the Sophos Enterprise Console.

See the attached image:

Regards

Linck Tello Flores

https://docs.google.com/a/innovare.pe/file/d/0B8etDT9CeijgbFlPa0hSVmlfaGM/edit

:41261


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  • 0

    The time in the SAV interface is the last time SAV actually updated.

    The times disaplyed by AutoUpdate are the last time it checked, they mean different things so they are ok in my opinion.

    Regards,

    Jak

    :41263
  • 0

    Hello Jak

    I undestaint but the User think that the info displayed by tray icon and sav interface is sufficient to know that the SAV contains the last update and it is up-to-date.

    But, in the reality the info is incorrect becuase this is the last time that Sophos has connect with SEC to check if exist or not updates.

    The users should be see or receive the info to know is SAV is up-to-date and not if they has connect with SEC to fin updates.

    Regards

    Linck

    :41271
  • 0

    Hello Linck,

    why are your users so keen on this information? Not that it is not desirable that they are interested in SAV being up to date.

    Strictly speaking the users can't easily tell whether they are up to date - they'd have to check the detailed product information against the IDEs page and compare version and IDE numbers. There might be a rather quiet time and the last actual update at Sophos might be several hours past - thus the user will see that the client has last updated, say, five hours ago. Clicking Update now won't change this. OTOH if the client could connect to the update server but the actual update failed this will be indicated - as well as a download failure (but not on the first occurrence as it allows for occasional glitches).

    Of course, an unchanging "last actual update" could indicate a problem with SEC - but then, it's not the users who should have to detect such a problem.

    Christian 

    :41301
  • 0

    On the Sophos Console , click on Updates Tab > Software Subscriptions > Recommended > Update Managers > Server properties > Subscriptions : Change from 'Available' to 'Subscribed to' for the existing recommended one - which should push updates successfully to the client. And Last update info should then be correct.

    Cheers,

    Arun

    :57197