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Sophos v10 & Dameware!

k3i1kp

Hello:

I have same problem discussed in this topic:

http://forums.dameware.com/viewtopic.php?f=17&p=7323

I worked on this subject and I know that this problem occur because of Sophos Antivirus

also I contact with Sophos customer service and they are searching for a solution.

we are working hard and we find many things about this stuck:

-          there is no system log or windows event about windows service conflict, windows firewall  or Sophos firewall error.

-          we are monitoring in/outbound traffic on client and remote pc so find the connection is established but remote screen not shown.

-          There is issue while Sophos Services are stopped.

-          Just after uninstalling Sophos problem solved and there is no issue.

-          this stuck occur on windows XP clients and not occur on windows 7.

-          There is no issue in computers with Sophos Antivirus v9.x we find that this occur after upgrading to Sophos v10.

-          We test on clients installed Sophos Endpoint Security with firewall module and without firewall.

installed Sophos Endpoint Security 10 with Dameware Mini Remote Control 7.5 in Domain and Workgroup mode.

Thanks,

:20673


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  • 0

    I have spent a good few hours trying to test and resolve this problem with no luck. I have tried testing the latest version of DameWare (v8) and then turning off different components of Sophos. This includes turning off behaviour monitoring, on-access scanning, data control and tamper protection. 

    None of this has worked. Only sending a refresh works. Surely the boffins at Sophos can come up with some sort of answer considering it previously worked on version 9.5.6. Something must have changed that is causing the connection to hang. 

    :24845
Reply
  • 0

    I have spent a good few hours trying to test and resolve this problem with no luck. I have tried testing the latest version of DameWare (v8) and then turning off different components of Sophos. This includes turning off behaviour monitoring, on-access scanning, data control and tamper protection. 

    None of this has worked. Only sending a refresh works. Surely the boffins at Sophos can come up with some sort of answer considering it previously worked on version 9.5.6. Something must have changed that is causing the connection to hang. 

    :24845
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