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Sophos v10 & Dameware!

k3i1kp

Hello:

I have same problem discussed in this topic:

http://forums.dameware.com/viewtopic.php?f=17&p=7323

I worked on this subject and I know that this problem occur because of Sophos Antivirus

also I contact with Sophos customer service and they are searching for a solution.

we are working hard and we find many things about this stuck:

-          there is no system log or windows event about windows service conflict, windows firewall  or Sophos firewall error.

-          we are monitoring in/outbound traffic on client and remote pc so find the connection is established but remote screen not shown.

-          There is issue while Sophos Services are stopped.

-          Just after uninstalling Sophos problem solved and there is no issue.

-          this stuck occur on windows XP clients and not occur on windows 7.

-          There is no issue in computers with Sophos Antivirus v9.x we find that this occur after upgrading to Sophos v10.

-          We test on clients installed Sophos Endpoint Security with firewall module and without firewall.

installed Sophos Endpoint Security 10 with Dameware Mini Remote Control 7.5 in Domain and Workgroup mode.

Thanks,

:20673


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  • 0

    Hi Sandy,

    Thanks for the response. I may speak for myself when I say the link you provided does not apply to the problem we are experiencing in our environment, but I'm sure it doesn't apply to the other guys in this thread either.

    The machines I've done my testing with are on my local LAN, there is definately no latency issue at play.

    (Connecting at 100Mbps and 1Gbps depending on which machine I'm testing with)

    Previously I also tested the registry settings mentioned in that thread, and if anything it made the situation worse.

    After changing those reg settings, as soon as I connect to a system which is at the login console, and log in with my credentials,

    the display does not switch correctly. I have to disconnect Dameware and reconnect in order to see the desktop after the login.

    It's as simple as this :

    Sophos 9.x + Dameware works.

    Sophos 10.x + Dameware does NOT work.

    I can roll back and forth between version and repeat this as many times as I want without fail.

    Please escalate this matter to someone in Sophos who will do some in-depth testing/simulation

    of the issue and provide some positive feedback.

    Regards,

    Roland

    :24313
Reply
  • 0

    Hi Sandy,

    Thanks for the response. I may speak for myself when I say the link you provided does not apply to the problem we are experiencing in our environment, but I'm sure it doesn't apply to the other guys in this thread either.

    The machines I've done my testing with are on my local LAN, there is definately no latency issue at play.

    (Connecting at 100Mbps and 1Gbps depending on which machine I'm testing with)

    Previously I also tested the registry settings mentioned in that thread, and if anything it made the situation worse.

    After changing those reg settings, as soon as I connect to a system which is at the login console, and log in with my credentials,

    the display does not switch correctly. I have to disconnect Dameware and reconnect in order to see the desktop after the login.

    It's as simple as this :

    Sophos 9.x + Dameware works.

    Sophos 10.x + Dameware does NOT work.

    I can roll back and forth between version and repeat this as many times as I want without fail.

    Please escalate this matter to someone in Sophos who will do some in-depth testing/simulation

    of the issue and provide some positive feedback.

    Regards,

    Roland

    :24313
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