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Sophos v10 & Dameware!

k3i1kp

Hello:

I have same problem discussed in this topic:

http://forums.dameware.com/viewtopic.php?f=17&p=7323

I worked on this subject and I know that this problem occur because of Sophos Antivirus

also I contact with Sophos customer service and they are searching for a solution.

we are working hard and we find many things about this stuck:

-          there is no system log or windows event about windows service conflict, windows firewall  or Sophos firewall error.

-          we are monitoring in/outbound traffic on client and remote pc so find the connection is established but remote screen not shown.

-          There is issue while Sophos Services are stopped.

-          Just after uninstalling Sophos problem solved and there is no issue.

-          this stuck occur on windows XP clients and not occur on windows 7.

-          There is no issue in computers with Sophos Antivirus v9.x we find that this occur after upgrading to Sophos v10.

-          We test on clients installed Sophos Endpoint Security with firewall module and without firewall.

installed Sophos Endpoint Security 10 with Dameware Mini Remote Control 7.5 in Domain and Workgroup mode.

Thanks,

:20673


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  • 0

    Hi,

    I would also like an update on this matter. Our local Sophos support in South Africa tell me
    it's a Dameware issue, but I disagree. I've tested various combinations of Sophos and Dameware
    Mini Remote Control and the only time the problem occurs is with Sophos v10.x (10.0.1 and 10.0.3)

    I've tested this with several different version of Dameware 7 (7.2.0.0/7.4.0.0/7.5.6.0/7.5.9.1),
    as well as the latest version of 8 (8.0.0.102).

    With all version of Dameware, the moment I go back to Sophos 9.x the problem goes away.
    The moment I install Sophos 10.x I have to "Send Refresh" in Dameware... To me this is a Sophos
    issue and not Dameware.

    Also worth noting is that this occurs on both Win XP and Server 2003, and not on Win 7 or Server 2008 R2.

    We are holding back on the rollout of Sophos 10 for 4000+ clients untill this is sorted.
    If it helps I'd be willing to help test Sophos updates or providing logs in order to get
    this fixed.

    Roland

    :24035
Reply
  • 0

    Hi,

    I would also like an update on this matter. Our local Sophos support in South Africa tell me
    it's a Dameware issue, but I disagree. I've tested various combinations of Sophos and Dameware
    Mini Remote Control and the only time the problem occurs is with Sophos v10.x (10.0.1 and 10.0.3)

    I've tested this with several different version of Dameware 7 (7.2.0.0/7.4.0.0/7.5.6.0/7.5.9.1),
    as well as the latest version of 8 (8.0.0.102).

    With all version of Dameware, the moment I go back to Sophos 9.x the problem goes away.
    The moment I install Sophos 10.x I have to "Send Refresh" in Dameware... To me this is a Sophos
    issue and not Dameware.

    Also worth noting is that this occurs on both Win XP and Server 2003, and not on Win 7 or Server 2008 R2.

    We are holding back on the rollout of Sophos 10 for 4000+ clients untill this is sorted.
    If it helps I'd be willing to help test Sophos updates or providing logs in order to get
    this fixed.

    Roland

    :24035
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