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Sophos v10 & Dameware!

k3i1kp

Hello:

I have same problem discussed in this topic:

http://forums.dameware.com/viewtopic.php?f=17&p=7323

I worked on this subject and I know that this problem occur because of Sophos Antivirus

also I contact with Sophos customer service and they are searching for a solution.

we are working hard and we find many things about this stuck:

-          there is no system log or windows event about windows service conflict, windows firewall  or Sophos firewall error.

-          we are monitoring in/outbound traffic on client and remote pc so find the connection is established but remote screen not shown.

-          There is issue while Sophos Services are stopped.

-          Just after uninstalling Sophos problem solved and there is no issue.

-          this stuck occur on windows XP clients and not occur on windows 7.

-          There is no issue in computers with Sophos Antivirus v9.x we find that this occur after upgrading to Sophos v10.

-          We test on clients installed Sophos Endpoint Security with firewall module and without firewall.

installed Sophos Endpoint Security 10 with Dameware Mini Remote Control 7.5 in Domain and Workgroup mode.

Thanks,

:20673


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  • 0

    Hello Sandy

    The position of Sophos might be correct from your perspective, but I as a user of Sophos feel "alone in the rain" - and there is the point, I cannot understand Sophos!

    We are all faithfull Sophos-users and we have a problem, that occures with a new version of your product. Personally I think, it would be professional and really customer oriented, if Sophos would work directly together with Solarwinds to resolve the issue and fix this for us, your users.

    -> We as Sophos users do not feel having done anything wrong in using Dameware together with Sophos Antivirus - but I feel treated a bit like that from your answer...

    Thank you again for bringing that again up to your developpers and solving this issue for us ;-)

    Kind regards

    David

    :27739
Reply
  • 0

    Hello Sandy

    The position of Sophos might be correct from your perspective, but I as a user of Sophos feel "alone in the rain" - and there is the point, I cannot understand Sophos!

    We are all faithfull Sophos-users and we have a problem, that occures with a new version of your product. Personally I think, it would be professional and really customer oriented, if Sophos would work directly together with Solarwinds to resolve the issue and fix this for us, your users.

    -> We as Sophos users do not feel having done anything wrong in using Dameware together with Sophos Antivirus - but I feel treated a bit like that from your answer...

    Thank you again for bringing that again up to your developpers and solving this issue for us ;-)

    Kind regards

    David

    :27739
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