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Sophos v10 & Dameware!

k3i1kp

Hello:

I have same problem discussed in this topic:

http://forums.dameware.com/viewtopic.php?f=17&p=7323

I worked on this subject and I know that this problem occur because of Sophos Antivirus

also I contact with Sophos customer service and they are searching for a solution.

we are working hard and we find many things about this stuck:

-          there is no system log or windows event about windows service conflict, windows firewall  or Sophos firewall error.

-          we are monitoring in/outbound traffic on client and remote pc so find the connection is established but remote screen not shown.

-          There is issue while Sophos Services are stopped.

-          Just after uninstalling Sophos problem solved and there is no issue.

-          this stuck occur on windows XP clients and not occur on windows 7.

-          There is no issue in computers with Sophos Antivirus v9.x we find that this occur after upgrading to Sophos v10.

-          We test on clients installed Sophos Endpoint Security with firewall module and without firewall.

installed Sophos Endpoint Security 10 with Dameware Mini Remote Control 7.5 in Domain and Workgroup mode.

Thanks,

:20673


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  • 0

    Hi All,

    Sophos have pretty much shut the door on me regarding this issue
    and advised me to seek assistance from Dameware instead. For those
    interested I have logged a case with Dameware : Case # 354954

    They (Dameware/Solarwinds) have been in touch and I sent them some
    packet captures (Wireshark) comparing a working connection (to Sophos 9.7)
    against a non-working connection (to Sophos 10). I will update this thread
    if there is any usefull feedback.

    FWIW : I've also done some further testing with Sophos 10.0.4 and 10.0.5,
    the problem persists. I can still use any version of Dameware I want with
    Sophos 9.5/9.7 without issue. The moment I try any Sophos v10.x I cannot
    connect cleanly to Win XP and Server 2003 hosts. The testing is done to the
    same hosts, with nothing other than the version of Sophos changing.

    RogueViper : I'd be very eager to also test the LSP you were testing, how did
    you go about obtaining it and could we get access to it too?

    Roland

    :26239
Reply
  • 0

    Hi All,

    Sophos have pretty much shut the door on me regarding this issue
    and advised me to seek assistance from Dameware instead. For those
    interested I have logged a case with Dameware : Case # 354954

    They (Dameware/Solarwinds) have been in touch and I sent them some
    packet captures (Wireshark) comparing a working connection (to Sophos 9.7)
    against a non-working connection (to Sophos 10). I will update this thread
    if there is any usefull feedback.

    FWIW : I've also done some further testing with Sophos 10.0.4 and 10.0.5,
    the problem persists. I can still use any version of Dameware I want with
    Sophos 9.5/9.7 without issue. The moment I try any Sophos v10.x I cannot
    connect cleanly to Win XP and Server 2003 hosts. The testing is done to the
    same hosts, with nothing other than the version of Sophos changing.

    RogueViper : I'd be very eager to also test the LSP you were testing, how did
    you go about obtaining it and could we get access to it too?

    Roland

    :26239
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