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Sophos v10 & Dameware!

k3i1kp

Hello:

I have same problem discussed in this topic:

http://forums.dameware.com/viewtopic.php?f=17&p=7323

I worked on this subject and I know that this problem occur because of Sophos Antivirus

also I contact with Sophos customer service and they are searching for a solution.

we are working hard and we find many things about this stuck:

-          there is no system log or windows event about windows service conflict, windows firewall  or Sophos firewall error.

-          we are monitoring in/outbound traffic on client and remote pc so find the connection is established but remote screen not shown.

-          There is issue while Sophos Services are stopped.

-          Just after uninstalling Sophos problem solved and there is no issue.

-          this stuck occur on windows XP clients and not occur on windows 7.

-          There is no issue in computers with Sophos Antivirus v9.x we find that this occur after upgrading to Sophos v10.

-          We test on clients installed Sophos Endpoint Security with firewall module and without firewall.

installed Sophos Endpoint Security 10 with Dameware Mini Remote Control 7.5 in Domain and Workgroup mode.

Thanks,

:20673


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  • 0

    Would like to know if anyone manages to solves this. I can also confirm that for Win XP, dameware with sophos v10 is not working. It is also not working with Win Server 2003. Did a test and from what i saw, it seems the host pc is connected as can be seen from the connect dialog box and the change of wallpaper on the client pc but still see white screen on host pc with the word "Initializing settings"

    This however works on Win 7.

    Downgrading v10 to v9.5 does not work as work if an uninstall is not performed in the first place.

    From what I can see, definitely not a dameware issue.

    Please fix this sophos peeps.

    :26085
Reply
  • 0

    Would like to know if anyone manages to solves this. I can also confirm that for Win XP, dameware with sophos v10 is not working. It is also not working with Win Server 2003. Did a test and from what i saw, it seems the host pc is connected as can be seen from the connect dialog box and the change of wallpaper on the client pc but still see white screen on host pc with the word "Initializing settings"

    This however works on Win 7.

    Downgrading v10 to v9.5 does not work as work if an uninstall is not performed in the first place.

    From what I can see, definitely not a dameware issue.

    Please fix this sophos peeps.

    :26085
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