Testing "Inappropriate Website Control"

Hi,

Couple of things to consider....

If you open up SAV on the client (run SAVMain.exe/double click the Sophos sheild in the notifiation area) in the top left of the Window, does it show that Web Control is Enabled or Disabled?

HKEY_LOCAL_MACHINE\SOFTWARE\[Wow6432Node]\Sophos\Web Intelligence\Web Control

Enabled

is set to 1?

If you're using Chrome for example and run:
chrome://net-internals/#serviceProviders

it shows the Sophos LSPs?

The "Sophos Web Control Service " is running on the client?

If in the policy you just add "Google.com" for example as a block site, this should make it down to the client registry:

HKEY_LOCAL_MACHINE\SOFTWARE\[Wow6432Node]\Sophos\Web Intelligence\Web Control \BlockedSites

and that is then blocked in the browser?

Regards,

Jak

Hi

No mention of Sophos Web within the wow folder... not even a mention of Sophos.  Looked within the client software on the PC and no mention.

Checked version  - info below.  Its as if it hasnt enstalled the web control version.

Are you licenced to use the web control feature, maybe that's it.  Might be worth a quick call to Support if you're not sure.

If you navigate to the share the client is using, e.g.:

\\[server]\SophosUpdate\CIDs\S000\SAVSCFXP \

What's the contents of the file: "escdp.dat "?  That might shed some light on it.

Jak

When I renewed this month that was the selling point from the provider.... so I should be

Thanks

<?xml version="1.0" encoding="utf-8" ?>
<License format-version="1.0">
 <Features>
  <Feature>AV</Feature>
  <Feature>CLNTFRWLL</Feature>
  <Feature>CRT</Feature>
  <Feature>DLP</Feature>
  <Feature>DVCCNTRL</Feature>
  <Feature>HIPS</Feature>
  <Feature>PUA</Feature>
  <Feature>APPCNTRL</Feature>
  <Feature>SCA</Feature>
  <Feature>URLSCRTY</Feature>
 </Features>
</License>

content of the file - Billy

HI,

I have:

<?xml version="1.0" encoding="utf-8" ?>
<License format-version="1.0">
	<Features>
		<Feature>AV</Feature>
		<Feature>CLNTFRWLL</Feature>
		<Feature>CRT</Feature>
		<Feature>DLP</Feature>
		<Feature>DVCCNTRL</Feature>
		<Feature>HIPS</Feature>
		<Feature>PUA</Feature>
		<Feature>APPCNTRL</Feature>
		<Feature>SCA</Feature>
		<Feature>URLSCRTY</Feature>
		<Feature>PATCH</Feature>
		<Feature>WEBCNTRL</Feature>
	</Features>
</License>

 So it looks like we're onto the problem at least.

If I open up my subscription (SUNM view) (in my case recommended), I have SAV 10.0 Recommended as my chosen verision,  If I hover over or expand the "Features" column I have "Patch" and "Web Control" listed in that list, do you?

Also of interest might be the file:

\\127.0.0.1\SophosUpdate\Warehouse\catalogue \sumcf.xml

What string do you have in the "WarehouseName" tag?

Regards,

Jak

the tag I have is..... sdds.esc_10  Does that help ? 

Thanks

Billy

I have "sdds.esc_wp_10 ".  I think you'll need to call Support to ensure that your credentials are pointing at the right warehouse and to double check that you're licenced for web control.

Regards,

Jak

Will do.  Thanks for your help with this.  Will contact them tomorrow.

Billy

Thanks for all the input to my original question. It now seems that you need to be licenced for an Enterprise Account before Web control will become part of the subscription. Sadly we were not informed about this before we upgraded for two years and therefore will have to implement a third party solution. Even the Sohpos Support guy was confused about all the options.

Why can't people make things clear when they advertise something? :smileymad: