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Restart needed for XP machines

 All of our XP machines are showing the error "restart needed for update to take effect" . Did I miss a notice?

:48438


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  • This is what I know at this point:

     Our Sophos product license has changed from "Sophos Endpoint Protection- Advanced" to "Endpoint Protection - Advanced" Some product features may have changed. I see my SUM is displaying alert "software is not available"

    Below is an explantion of the change. I will contact support to help me sort this out unless someone wants to offer any suggestions of which I will gladly accept.

    As part of the Sophos Endpoint Protection 10 release there have been changes to the number of available licenses according to the level of protection required. The following details the information provided and changes required in Enterprise Console when there is a license change that will affect endpoint machines.

    Known to apply to the following Sophos product(s) and version(s)
    Enterprise Console 5.0.0

    What will happen

    When the license changes, one or more of the following alerts will be displayed against the Computer name in the Update managers view, with the complete message appearing in the Update Manager Details dialog box:

    Software license has changed
    80040426 - Sophos product license has changed from '{FromLicense}' to '{ToLicense}'. Some product features may have changed.

    Software is not available.
    80040421 - Software subscription 'Recommended' contained version 10.0 Recommended of platform Windows 2000 and above. This version is not available, either because the product has been retired or your license has changed. Your subscription has been automatically updated.

    Both alerts will need to be acknowledged. To do this:

    1. Right-click on the Computer name and select Acknowledge Alerts...
    2. Select the alerts to acknowledge
    3. Click on Acknowledge.
    :48466
Reply
  • This is what I know at this point:

     Our Sophos product license has changed from "Sophos Endpoint Protection- Advanced" to "Endpoint Protection - Advanced" Some product features may have changed. I see my SUM is displaying alert "software is not available"

    Below is an explantion of the change. I will contact support to help me sort this out unless someone wants to offer any suggestions of which I will gladly accept.

    As part of the Sophos Endpoint Protection 10 release there have been changes to the number of available licenses according to the level of protection required. The following details the information provided and changes required in Enterprise Console when there is a license change that will affect endpoint machines.

    Known to apply to the following Sophos product(s) and version(s)
    Enterprise Console 5.0.0

    What will happen

    When the license changes, one or more of the following alerts will be displayed against the Computer name in the Update managers view, with the complete message appearing in the Update Manager Details dialog box:

    Software license has changed
    80040426 - Sophos product license has changed from '{FromLicense}' to '{ToLicense}'. Some product features may have changed.

    Software is not available.
    80040421 - Software subscription 'Recommended' contained version 10.0 Recommended of platform Windows 2000 and above. This version is not available, either because the product has been retired or your license has changed. Your subscription has been automatically updated.

    Both alerts will need to be acknowledged. To do this:

    1. Right-click on the Computer name and select Acknowledge Alerts...
    2. Select the alerts to acknowledge
    3. Click on Acknowledge.
    :48466
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