Hi,
I got a problem with update on Sophos Endpoint Security and Control. I tried with different account wich works on other installation but not on this one.
Here is the log :
Trace(2015-Oct-21 16:55:02): ALUpdate(AutoUpdate.Started): *************** Sophos AutoUpdate started ***************
Trace(2015-Oct-21 16:55:02): UpdateCoordinator::UpdateNow: Entering
Trace(2015-Oct-21 16:55:02): PopulateCache: Entering
Trace(2015-Oct-21 16:55:02): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2015-Oct-21 16:55:02): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2015-Oct-21 16:55:02): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:
Trace(2015-Oct-21 16:55:02): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
Trace(2015-Oct-21 16:55:02): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1445439302
Trace(2015-Oct-21 16:55:02): Using top level catalogue sdds.esc_10_2
Trace(2015-Oct-21 16:55:02): SDDSUpdateLocation, constructor start
Trace(2015-Oct-21 16:55:02): locConfig.m_server = Sophos
Trace(2015-Oct-21 16:55:02): Calling check on source.m_address.m_path = Sophos
Trace(2015-Oct-21 16:55:02): Calling package_source_init
Trace(2015-Oct-21 16:55:02): Creating package source to represent parent
Trace(2015-Oct-21 16:55:02): Create package source to represent local cache
Trace(2015-Oct-21 16:55:02): SDDSUpdateLocation::Constructor finished
Trace(2015-Oct-21 16:55:02): TrySyncProduct, Calling BeginSync
Trace(2015-Oct-21 16:55:04): SDDSUpdateLocation caught exception from BeginSync: Cannot locate server for es-web-2.sophos.com/.../sdds.esc_10_2.xml GetLastError returned 0
Trace(2015-Oct-21 16:55:04): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
Trace(2015-Oct-21 16:55:04): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2015-Oct-21 16:55:04): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:
Trace(2015-Oct-21 16:55:04): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
Trace(2015-Oct-21 16:55:04): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1445439304
Trace(2015-Oct-21 16:55:04): Using top level catalogue sdds.esc_10_2
Trace(2015-Oct-21 16:55:04): SDDSUpdateLocation, constructor start
Trace(2015-Oct-21 16:55:04): locConfig.m_server = Sophos
Trace(2015-Oct-21 16:55:04): Calling check on source.m_address.m_path = Sophos
Trace(2015-Oct-21 16:55:04): Calling package_source_init
Trace(2015-Oct-21 16:55:04): Creating package source to represent parent
Trace(2015-Oct-21 16:55:04): Create package source to represent local cache
Trace(2015-Oct-21 16:55:04): SDDSUpdateLocation::Constructor finished
Trace(2015-Oct-21 16:55:04): TrySyncProduct, Calling BeginSync
Trace(2015-Oct-21 16:55:06): SDDSUpdateLocation caught exception from BeginSync: Cannot locate server for es-web-2.sophos.com/.../sdds.esc_10_2.xml GetLastError returned 0
Trace(2015-Oct-21 16:55:06): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
Trace(2015-Oct-21 16:55:06): ALUpdate(): ERROR: Could not find a source for updated packages
Trace(2015-Oct-21 16:55:06): ALUpdate(DownloadEnded): Downloading phase completed
Trace(2015-Oct-21 16:55:06): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2015-Oct-21 16:55:07): RMSMessageHandler: ALUpdateEnd
Trace(2015-Oct-21 16:55:07): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID></ID><StringID>113</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>ERREUR : impossible de trouver une source pour le package mis à jour</ReadableMessage></Config>
Trace(2015-Oct-21 16:55:07): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID></ID><StringID>113</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>ERREUR : impossible de trouver une source pour le package mis à jour</ReadableMessage></Config>
Trace(2015-Oct-21 16:55:07): IPCSender::ProcessSend: Listener not ready starting to wait
Trace(2015-Oct-21 16:55:08): IPCSender::ProcessSend exiting
I try to change server adress wich is Sophos by "http://es-web-2.sophos.com/update/catalogue/sdds.esc_10_2.xml" and "es-web.sophos.com/.../sdds.esc_10_2.xml" but it doesnt work.
Thanks for return.
This thread was automatically locked due to age.
