This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

can't install Sophos end point on windows 7 32bit and 64bit

dear all

I recently got 200 user Sophos antivirus which is central admin I create custom installer for windows and apply to user. user which have windows 10 and 8 apply it and successful complete installation of that and when I run in windows 7 32bit and 64bit even it is not running and doesn't display error did any one face problem like this...?

This thread was automatically locked due to age.

Parents

0 jak over 7 years ago

Do you have the bootstrapper log file?

It's in the users temp, i.e. %temp%, unless it was run as system, then it could be \windows\temp\
Cancel
Vote Up 0 Vote Down

Cancel
0 Mohebullah Najebi over 7 years ago in reply to jak

dear Jak

no I don't have that I search in %temp% and windows\temp\ I didn't find it
Cancel
Vote Up 0 Vote Down

Cancel
0 jak over 7 years ago in reply to Mohebullah Najebi

Your account may not be using the new installer "SophosSetup.exe" rather than the previous "SophosInstall.exe"?

In which case, anything in this location:

C:\ProgramData\Sophos\CloudInstaller\Logs\SophosCloudInstaller_[date]_[time].log

Regards,

Jak
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 jak over 7 years ago in reply to Mohebullah Najebi

Your account may not be using the new installer "SophosSetup.exe" rather than the previous "SophosInstall.exe"?

In which case, anything in this location:

C:\ProgramData\Sophos\CloudInstaller\Logs\SophosCloudInstaller_[date]_[time].log

Regards,

Jak
Cancel
Vote Up 0 Vote Down

Cancel

Children

No Data