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Tamper protection toggle will not switch off - trying to uninstall / reinstall Sophos Central Client

Jeremy Curran

Hi I am trying to re-install Sophos Central on a client as the updates kept failing, I was advised to re-install the software which I did after turning off the Tamper Protection successfully on the client. However when trying to update I got the message 'ERROR: Could not find a source for updated packages.'. I've restarted the client and server but still get the same message.

I've logged in with admin rights and done the following:-

I've tried to uninstall the Sophos software but I am unable to turn off the Tamper Protection - in the Settings screen I have logged in as admin, I've overridden Sophos Central Policy, I can turn off Tamper Protection on the toggle so it is greyed out but as soon as I click on Events and then go back to Settings the Tamper toggle button has gone green, i.e. it appears as if it hasn't remembered the setting, am I meant to click something after I have greyed out the toggle button? 

If I just try to reinstall the Sophos Installation file I eventually get a message saying to turn off Tamper Protection first.

I'm now at a loss as to what to do....Jeremy



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  • 0 in reply to jak

    Hi thanks for suggesting that, I did try turning off tamper protection in Sophos Central - Devices but the client was still saying it was on, I did have to manually turn it back on in SC-D after and still the same. I will try the Reg Settings in Safe Mode but this will have to wait till Monday as I'm guessing I can't do this remotely.  Regards Jeremy

  • 0 in reply to Jeremy Curran

    Be patient with it. I have been experiencing a lag when trying to toggle it from the dashboard recently. It will disable, just wait a couple of minutes. 

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