Lost ability to send welcome email

Hi Joseph,

I just tested in our Central Environment and was able to send a Welcome/Setup Email.

Please follow the steps from this KBA and let me know if you were successful: Sophos Email on Sophos Central: How to give user access in Central Admin

Thanks,

Karlos

Here's what I get when clicking Email Setup Link:

Unfortunately there is no "Other Emails" section.

Here's what I get when clicking Email Setup Link:

Unfortunately there is no "Other Emails" section.

On your Central Dashboard, click the drop down under your Admin name on the top right corner. Select Licensing.

Please check if you have a Sophos Email license and that it is valid (not expired)

Thanks,

Karlos

We don't have email licensing.  I'm surprised that would affect the ability to give an admin access to the console.

Hi Joe,

The Welcome/Setup email is intended to provide customers the ability to access Sophos Central Self-Service to manage their email quarantines.

To provide existing users Admin access, please follow this KBA: Sophos Central Admin: Role Management

Cheers,

Karlos

Hi Karlos, thanks for your patience.  I was under the impression that a new user couldn't get in and set their password for the first time without that email.  I guess I was using that during our trial period.