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Discussions How to migrate Central customers from US datacenter to new EU (Fra) datacenter?

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How to migrate Central customers from US datacenter to new EU (Fra) datacenter?

Mr.Roboto over 7 years ago

Hi,

several customers ask's us if we can push them from the US datacenter location to the EU Frakfurt datacenter.

I only found the option to choose the location when registering new accounts in Sophos Central.

Is there a process how to achieve this?

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0 jak over 7 years ago

It's only at activation when you can choose the region.

You would have to engage with Support/Customer services I guess to transfer the licence to a new account. Maybe they can generate you a new key?

If that can happen you would have to create a new trial with a different email, during activation choose the EU region, then activate the new licence and re-protect the clients having first disabled tamper protection.

Regards,

Jak
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0 Mr.Roboto over 7 years ago in reply to jak

Sounds like there is no way for a smooth migration :/
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0 Mr.Roboto over 7 years ago in reply to jak

Same for Partner Central and CFM?
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