This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Drive Encryption Not Starting

hello, We have purchased drive encryption and only have configured the base policy.

So what i have seen from when the sophos software is installed the drive Encryption prompts the user to enter their password to start drive Encryption.

However on one mac this prompt box is not appearing.

I can see in sophos central that for this machine the below and its status is unmanaged, Is there any to force sync either from the sophos central or the client to get this prompt box to start the encryption?

Thanks

Device Encryption

Boot volume

Volume

Macintosh HD (/) [206EC7D3-24CF-3E2D-BB17-35C159A8A7B8]

Encryption Status

Not Encrypted

Authentication Type

No authentication

This thread was automatically locked due to age.

Parents

0 Haridoss Sreenivasan over 7 years ago

Hi Mark,

Please help me with the following information:

1. Was this machine recently added to Sophos Central?

2. Did you recently install the Safeguard encryption on this machine?

3. What is the version of Safeguard Encryption?

In the meantime, to manually synchronize the client, please follow the instruction below:

1. On the right bottom corner right click on the Safeguard icon.

2. And select Synchronize.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 Haridoss Sreenivasan over 7 years ago

Hi Mark,

Please help me with the following information:

1. Was this machine recently added to Sophos Central?

2. Did you recently install the Safeguard encryption on this machine?

3. What is the version of Safeguard Encryption?

In the meantime, to manually synchronize the client, please follow the instruction below:

1. On the right bottom corner right click on the Safeguard icon.

2. And select Synchronize.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel

Children

0 mark salmon1 over 7 years ago in reply to Haridoss Sreenivasan

Hello,

Yes the mac is new to sophos cloud

I think safeguard is another product ?

What we have is just called device encryption also what you have shown is for a PC and we are using macs.

Thanks
Cancel
Vote Up 0 Vote Down

Cancel
0 Haridoss Sreenivasan over 7 years ago in reply to mark salmon1

Hi Mark,

Please follow the instruction for the Mac machine:

1. Open the System Preferences and click the Sophos Encryption icon to start the application

2. Click the Server tab.

3. If server and certificate details are shown, Check the connection to the SafeGuard Enterprise server: Company certificate details are shown in the lower part of the Server dialog. Then click Synchronize. A successful connection will result in an updated "Last Contacted" time stamp (Tab Server, Server Info area, Last Contacted). Please refer to the article Sophos Safeguard Disk Encryption for Mac Admin guide (Pg: 5)

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel
0 mark salmon1 over 7 years ago in reply to Haridoss Sreenivasan

Hello, I do not have SafeGuard therefore there is no Sophos Encryption icon in the system preferences.
Cancel
Vote Up 0 Vote Down

Cancel