How to add email alias?

Question

How to add email alias to mailboxes in sophos central?

DMR188 · Answer

Hi Jozef, yeah I was really struggling how to figure this whole thing out. I did end up getting all the alias' in there, but I had to sync with Active Directory. This customer only had 20 users, so I had just manually put them in there. But apparently when you do that you cannot add an alias, it has to be part of an AD User object. So I think I understand the original post in that if you sync with Azure/365, it wouldn't put the alias' in there. That is a big concern as not everyone has local AD that uses O365/Google. 
 
 As far as users checking their quarantine, I did figure that out. What you have to do is send a setup link to the end users for the Self Service Portal. So go to the user in Sophos Central and click Email Setup Link, and click the box for Self Service Portal. From there it will have the user create a password and then they can login and check and manage their quarantine at https://cloud.sophos.com/manage/self-service The bad part about that, is they have to go check it often as there is no quarantine digest summary that is emailed to the user. 
 
 Hopefully Central email gets better with a few missing features. I think at its core, its great, but needs so basic stuff to be considered for a bigger deployment. 
 
 Thanks