How to add email alias?

Got reply from Support.

Email alias can't be added from O365

Hi Ray,

 Could you share me the service request of the issue you have raised with support . Kindly DM me the number and the link to this forum as a reference .

Hi Ray,

 Could you share me the service request of the issue you have raised with support . Kindly DM me the number and the link to this forum as a reference .

Hello, I'm looking for a little help with this.  Do you mean that if you setup your domain in and Central knows its Office 365 it disables the alias feature?  I'm confused by that cause the mailboxes don't really have anything to do with O365, they are just user/mailbox objects in Central.  I've clicked on every link I can find in Central and cannot find where to add an alias to a user.  This is a very important feature and no way I can imagine it could be released without that feature.  Please let me know if you have any info on where i can add an email alias to the users.

Thanks

See my case 6780991 where I have lots of questions/concerns about Sophos Central Email. 

Documentation around this product is really bad.

The fact that you can not work with aliases if your mail is hosted on O365 or Google Apps is absolutely a major issue and a reason for me to stop offering this Sophos product to customers until this 'feaure' is available. (95% of my customers work with O635 and Google Apps)

Also mentioned in my case is the BIG question 'How' users van check their quarantined mails. Nobody knows … I see a lot of mails blocked/quarantined in the logs I can see as an admin of cloud.sophos.com but the admin does not have the possibility to unblock mails… This is not a problem if it was clear how the user could do this!? This question is already 'open' at sophserv for moren than 1 week…

Hi Jozef, yeah I was really struggling how to figure this whole thing out.  I did end up getting all the alias' in there, but I had to sync with Active Directory.  This customer only had 20 users, so I had just manually put them in there.  But apparently when you do that you cannot add an alias, it has to be part of an AD User object.  So I think I understand the original post in that if you sync with Azure/365, it wouldn't put the alias' in there.  That is a big concern as not everyone has local AD that uses O365/Google.

As far as users checking their quarantine, I did figure that out.  What you have to do is send a setup link to the end users for the Self Service Portal.  So go to the user in Sophos Central and click Email Setup Link, and click the box for Self Service Portal.  From there it will have the user create a password and then they can login and check and manage their quarantine at https://cloud.sophos.com/manage/self-service   The bad part about that, is they have to go check it often as there is no quarantine digest summary that is emailed to the user.

Hopefully Central email gets better with a few missing features.  I think at its core, its great, but needs so basic stuff to be considered for a bigger deployment.

Thanks

Is it tru, that you can't make a mail alias in Mail central? What about a "catch all" mail?

In the meantime Sophos has added the option to add aliases to the users mailbox. (Finally!) You'll find an [Edit]-button if you select/open a mailbox in Sophos Central Mail.