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Sophos Endpoint Installation won't open

Janik Marius Lueck

Hi,

I had an issue with my endpoint client and deinstalled the software because on access was disabled and i was not able to click anything in the UI.
But now I can't install sophos again. I have a download from my university. When I try to open the exit file sophosendpoint.exe (32bit) pops up in the task manager but it immediately closes. No window opens, no logs are created. My system is a 64bit system but I think theres just one download and its for both 32 and 64bit.

Thanks in advance



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  • 0

    I found an interesting log from the day the error occurred.

    18.10.2022,16:30:16,Informationen,Process security set successfully,
18.10.2022,16:30:16,FEHLER,Installation konnte nicht gestartet werden. Der Computer wurde von Sophos Clean gesperrt. Starten Sie den Computer neu und versuchen Sie es erneut.,

    and translated

    18.10.2022,16:30:16,ERROR,Installation could not be started. The computer has been locked by Sophos Clean. Restart the computer and try again...,

    That was on the day I found out that every element in Sophos was grayed out and I was not ablet to click anything in the UI.

  • 0 in reply to Janik Marius Lueck

    Hi ,

    It appears that you're using an on-prem package. Based on the error shared, the issue looks as though it may be caused by a permissions issue trying to create Registry values.

    Also, please check if there's another security software installed on the device. Thank you.

  • 0 in reply to Gladys

    Thank you for your answer.
    I used an admin account so I should have all the permissions required.
    There is only the standard Windows defender stuff on my device, no other software.

  • 0 in reply to Janik Marius Lueck

    Hi Janik,

    Thanks for checking that. Can you also try the following steps, please?

    - Reboot the device.
    - Run cmd as an administrator and run the following commands one at a time:

    32-bit:
    REG QUERY HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall /s /f SOPHOS > C:\Sophos_Uninstall_Strings32.txt

    64-bit:
    REG QUERY HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall /s /f SOPHOS > C:\Sophos_Uninstall_Strings64.txt

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  • 0 in reply to Janik Marius Lueck

    Hi Janik,

    Thanks for checking that. Can you also try the following steps, please?

    - Reboot the device.
    - Run cmd as an administrator and run the following commands one at a time:

    32-bit:
    REG QUERY HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall /s /f SOPHOS > C:\Sophos_Uninstall_Strings32.txt

    64-bit:
    REG QUERY HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall /s /f SOPHOS > C:\Sophos_Uninstall_Strings64.txt

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