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Sophos Endpoint Installation won't open

Janik Marius Lueck

Hi,

I had an issue with my endpoint client and deinstalled the software because on access was disabled and i was not able to click anything in the UI.
But now I can't install sophos again. I have a download from my university. When I try to open the exit file sophosendpoint.exe (32bit) pops up in the task manager but it immediately closes. No window opens, no logs are created. My system is a 64bit system but I think theres just one download and its for both 32 and 64bit.

Thanks in advance



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  • in reply to Janik Marius Lueck +1

    I believe the reason you are getting an Access denied here is due to the command prompt not being opened as Administrator. You can check the certificates on the installer package by looking into the properties of the exe file. 

    - Go to the Digital Signatures tab
    - Select "Details" on Sophos Ltd
    - Select View Certificate on the new "Digital Signature Details" page that opens
    - Ensure the certificate shows as valid

    You can also go to the "Certification Path" tab on the "Certificate" window to see the required root cert. The commands sent previously will install the one that's required.

    The name sophosendpoint.exe is a little unfamiliar to me. The installer packages you download from Sophos Central will be named "SophosSetup.exe". I suggest inquiring with your university if they have given you an installer related to Sophos Home or Sophos Central.

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  • 0

    I found an interesting log from the day the error occurred.

    18.10.2022,16:30:16,Informationen,Process security set successfully,
18.10.2022,16:30:16,FEHLER,Installation konnte nicht gestartet werden. Der Computer wurde von Sophos Clean gesperrt. Starten Sie den Computer neu und versuchen Sie es erneut.,

    and translated

    18.10.2022,16:30:16,ERROR,Installation could not be started. The computer has been locked by Sophos Clean. Restart the computer and try again...,

    That was on the day I found out that every element in Sophos was grayed out and I was not ablet to click anything in the UI.

Reply
  • 0

    I found an interesting log from the day the error occurred.

    18.10.2022,16:30:16,Informationen,Process security set successfully,
18.10.2022,16:30:16,FEHLER,Installation konnte nicht gestartet werden. Der Computer wurde von Sophos Clean gesperrt. Starten Sie den Computer neu und versuchen Sie es erneut.,

    and translated

    18.10.2022,16:30:16,ERROR,Installation could not be started. The computer has been locked by Sophos Clean. Restart the computer and try again...,

    That was on the day I found out that every element in Sophos was grayed out and I was not ablet to click anything in the UI.

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