Sophos Central user associated with multiple incorrect devices

Hi Rohver1,

By any chance was there any cloning activity conducted using the Users device (the one which has been observed that on the other machines) to the other devices previously? Also what policy is showing on the machines that is not compliant. 

No cloning has taken place in the last few months. The laptop that I was working on has had Sophos installed on it for over a year. I've deleted the user and am waiting to see if she is re-associated with these machines once re-added.

Hi Rohver1,

Yes you can try to delete this but you need to check first each of the account if it does shows active on your central dashboard. Once validated that it's not active, you can proceed on deleting the account.

I have the same issue   did you get this resolved

And I have the same issue. I have one user, that actually NEVER logged in to some of the devices and yet there it is. I tried uninstalling Sophos from those devices and reinstalling it again, but that did not work. Any other idea?

Hi Matic Eržek

You can unassign user from the device as mentioned here: https://docs.sophos.com/central/Mobile/help/en-us/esg/Sophos-Mobile/tasks/DevicesUnassignUser.html. You can also delete the user if the account is not active as mentioned by GlennSen

Thank you for really fast reply. I logged in to Sophos Central but I could not find what it says in the manual. I have no Mange, only "Overview" and then Devices. But... when i click on it there is no triangel next to it. I later noticed that manual is for mobile? Those devices are computers, if that is somehow different. 

Hi Matic Eržek

My apologies for the different link. Please check this article to remove the login for a user. 

Thank you again for your reply. I found that solution online already, but it does not help. If there was option next to Devices, that could remove the specific device, that would be great. But it's not. Those are domain users, and when I try to edit login, only 1 login is selected (i believe that this it correct?). I have 4 devices under 1 user. One of the devices is his computer, and the others computers are the one that he actually never logged in. 

Hi Matic Eržek

Could you please confirm if the user is the administrator? When an administrator logs into a computer to install Sophos, the computer will initially be associated with the administrator. Once the installation is finished and the same administrator logs out, the computer and its license will then be associated to the next user that will log in. 

Hi Matic Eržek

Could you please confirm if the user is the administrator? When an administrator logs into a computer to install Sophos, the computer will initially be associated with the administrator. Once the installation is finished and the same administrator logs out, the computer and its license will then be associated to the next user that will log in. 

That user is not administrator. I installed it on his computer, when he was logged to windows, using my (admin) credentials. However, the computer named Lenovo, you see top right is mine, and he never had access to it.

Do you have any other idea, what could I do?