Guest User!

You are not Sophos Staff.

This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

File Restoration Failed

Hi All,

I have a user that has been getting the attached message from the Sophos Intercept X Endpoint agent.  I've searched for the file and it does not exist within the computer and when I access the Sophos central portal for any logs/events registered as well as looking locally on the computer's agent I can't find any trace of this.  The user reports that it is a random pop-up that comes up.  Your help is greatly appreciated.



This thread was automatically locked due to age.
Parents
  • Hi ,

    Based on what I can see on the snapshot, can you confirm if you have sophos installed on it? I can see that the notification that you are getting is not from sophos endpoint. By any chance do you have any other security software installed to it? 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer | Global Community and Digital Customer Support
    Connect, Engage, Earn Rewards - Join the Sophos Community
Reply
  • Hi ,

    Based on what I can see on the snapshot, can you confirm if you have sophos installed on it? I can see that the notification that you are getting is not from sophos endpoint. By any chance do you have any other security software installed to it? 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer | Global Community and Digital Customer Support
    Connect, Engage, Earn Rewards - Join the Sophos Community
Children