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Sophos central does not sync with sophos firewal xg

Martorelli Advogados 
I have 4 xg sophos, all were synchronized with the central sophos (CFM) but the xg125 appeared as disconnected, but I was able to access it through the public ip 
without problems, so I removed it from the central sophos, and added it again, I did the same on my own firewall, however it does not appear in the central sophos 
it has been almost 24 hours and nothing, but in the firewall it informs that it is being managed. I have already restarted the firewall and even updated its firmware 
today and nothing yet. Can you help me ?

I didn't receive any error messages.



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  • 0

    I would make a case on this one, I have had similar issues about a year ago and it required support to resolve it. 

    Respectfully, 

     

    Badrobot

     

  • 0 in reply to Badrobot

    I will add that in my case the primary serial number and HA serial number on the firewalls got mixed up.  Basically Sophos had to create a case to resolve the issue since they consider the primary firewall different than the HA firewall in terms of licensing.  Not sure if that is what is happening to you but to be safe I would reach out to them.

    Respectfully, 

     

    Badrobot

     

Reply
  • 0 in reply to Badrobot

    I will add that in my case the primary serial number and HA serial number on the firewalls got mixed up.  Basically Sophos had to create a case to resolve the issue since they consider the primary firewall different than the HA firewall in terms of licensing.  Not sure if that is what is happening to you but to be safe I would reach out to them.

    Respectfully, 

     

    Badrobot

     

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