Sophos central does not sync with sophos firewal xg

Question

I have 4 xg sophos, all were synchronized with the central sophos (CFM) but the xg125 appeared as disconnected, but I was able to access it through the public ip 
without problems, so I removed it from the central sophos, and added it again, I did the same on my own firewall, however it does not appear in the central sophos 
it has been almost 24 hours and nothing, but in the firewall it informs that it is being managed. I have already restarted the firewall and even updated its firmware 
today and nothing yet. Can you help me ?

I didn't receive any error messages.

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I didn't receive any error messages.

Martorelli Advogados · Answer

I opened a ticket with the support, released the access to the xg firewall, and realized that after 3 days the firewall had been taken off to be 
managed by the central, then I re-registered and everything went back to work, I believe that the support accessed and corrected something.