Sophos Central deinstallieren

Hi Marcel,

The reason behind it shows the communication happened 3 minutes ago because the entry of the machine was recently deleted (Within 90 days) and you tried to install the product. As soon as, installation tried to register the machine in the Sophos Cloud, means the entry has been there in the Sophos Central and then it start to download the components.

Now, would you please check the whether there is Sophos UI folder on this path "C:\Program Files\Sophos\" and if yes, please run the SophosUI.exe from that folder?

Hi Jasmin,

the folder is no longer available. Only when i'm trying to start the Installation this is copied to the path.

Hi Marcel Hofmann 

Thank you for the information.

Please remove the SAV completely from the machine as there are still components available on the machine. Please use the Sophos ZAP tool.

Hi Jasmin,

thanks for your support.
Unfortunately the tool didn't bring success.

Hi Marcel,

Would you please suggested whether you have disabled the tamper protection first? If yes, please provide the screenshot of the error which you are receiving while running the tool.

I forgot to deactivate the tamper protection in Central.

thank you!

I forgot to deactivate the tamper protection in Central.

thank you!

Hi Marcel Hofmann

Glad to know that issue has been resolved for you.