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How to replace trial with purchased license?

Boon HongWong

Our server trial license is expiring and we have already received and activate our newly purchased server licenses. However, there is no option to change the installed trial license.

We were told that the right way is to uninstall the trial license and download from Sophos Central to reinstall. However, we found out that even after reinstall, Sophos Central still list the server under trial license. There is only one download option without separating trial and purchase license. 



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  • 0

    Hello  

    What did you trial, and what did you purchase? Licenses used are also based on the features that are enabled in your Threat Protection policy.

    For example - if you bought Central Server protection, and only trialed Intercept X Advanced for server, you need to disable all Intercerpt X Advanced for Server options, and only enable Server Protection Default settings, and save your policy. Allow some time for all servers to pick up the change to the policy, and the license count should correct itself.

     

  • 0 in reply to DianneY

    There is only one trial available for server - Intercept X Advanced for Server with EDR

    We purchased licenses for server - Intercept X Advanced for Server (without EDR)

    When we login to Sophos Central under Server Protection - Protect Devices, there is only one Windows Server Installer to download. And it default to the trial license after installation.

    I have raised this issue to support and support claims that there is nothing they can do about this except to wait for the trial to expire, then uninstall and download again to install to get the purchased license.

    This solution is unacceptable, especially when the server is a RDS used by many users in production. What happen when the trial expire? Will it lockdown the server?

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  • 0 in reply to DianneY

    There is only one trial available for server - Intercept X Advanced for Server with EDR

    We purchased licenses for server - Intercept X Advanced for Server (without EDR)

    When we login to Sophos Central under Server Protection - Protect Devices, there is only one Windows Server Installer to download. And it default to the trial license after installation.

    I have raised this issue to support and support claims that there is nothing they can do about this except to wait for the trial to expire, then uninstall and download again to install to get the purchased license.

    This solution is unacceptable, especially when the server is a RDS used by many users in production. What happen when the trial expire? Will it lockdown the server?

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