How to replace trial with purchased license?

Hello Boon HongWong 

What did you trial, and what did you purchase? Licenses used are also based on the features that are enabled in your Threat Protection policy.

For example - if you bought Central Server protection, and only trialed Intercept X Advanced for server, you need to disable all Intercerpt X Advanced for Server options, and only enable Server Protection Default settings, and save your policy. Allow some time for all servers to pick up the change to the policy, and the license count should correct itself.

Hello Boon HongWong 

What did you trial, and what did you purchase? Licenses used are also based on the features that are enabled in your Threat Protection policy.

For example - if you bought Central Server protection, and only trialed Intercept X Advanced for server, you need to disable all Intercerpt X Advanced for Server options, and only enable Server Protection Default settings, and save your policy. Allow some time for all servers to pick up the change to the policy, and the license count should correct itself.

There is only one trial available for server - Intercept X Advanced for Server with EDR

We purchased licenses for server - Intercept X Advanced for Server (without EDR)

When we login to Sophos Central under Server Protection - Protect Devices, there is only one Windows Server Installer to download. And it default to the trial license after installation.

I have raised this issue to support and support claims that there is nothing they can do about this except to wait for the trial to expire, then uninstall and download again to install to get the purchased license.

This solution is unacceptable, especially when the server is a RDS used by many users in production. What happen when the trial expire? Will it lockdown the server?

I have already disable features that used EDR 2 days ago and the license is still using the trial after 2 days. And the license is already expired today.

Hi Boon HongWong 

From the start day of that license, endpoints agents will be automatically updated to the new license if it is activated. Under Licensing Tab, are you able to view your renewed license? Would you please PM me the case number that you have already registered with Support? 

Yes, I'm able to see the new full license and the trial license. The server has remained at the trial license even after we uninstall and reinstall. I have PM you the case number and my license details.

Hello,

The features you highlighted are included in the Intercept X for Server license; Deep Learning and Threat Case creation, you should re enable those.

To stop using the trial you should disable the feature

'Allow servers to send data on suspicious files, network events and admin tool activity to Sophos Central'

Regards,

Stephen

I was told that these two features need EDR license. Since our full license has them, why didn't it switch over to our full license when we purchase and activated them?

And what's the diff between licenses with and without EDR then?

Hi Stephen,

I cannot find this:

'Allow servers to send data on suspicious files, network events and admin tool activity to Sophos Central'

Where is this located?

So only the 4 blue highlighted features shown above need EDR right?

btw, can advise the recommended features to enable and disable for RDS?

Hi Boon HongWong 

EDR provides Threat Searches which can be used to search for potential threats on your network. Kindly refer to this document for more information. Please check this article to disable/enable EDR feed. 

Thanks! Under my policies, the Remediation only has one checkbox, not 3 as shown in the article. Does this mean automatically clean up malware is not a feature we have too?