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Uninstallation failed

Rodrigo Daphanis over 5 years ago

Hello,

Does Sophos have any tools to remove antivirus?

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0 Rodrigo Daphanis over 5 years ago

Is this the recommended way to remove it in version 10.8.6?

https://community.sophos.com/kb/en-us/109668
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+1 MEric over 5 years ago in reply to Rodrigo Daphanis

Hi Rodrigo,

You can look into %temp% for a Sophos Anti-Virus Major Uninstall log to see why the uninstall is failing. Search for "Return value 3" to find the cause.

Alternatively you can run SophosZap to uninstall the software: https://community.sophos.com/kb/en-us/134486
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0 Rodrigo Daphanis over 5 years ago in reply to MEric

Thanks!

I found the log in appdata\local\temp

Error:

MSI (s) (EC:98) [09:16:42:968]: Windows Installer removed the product. Product Name: Sophos Anti-Virus. Product Version: 10.8.6.215. Product Language: 1033. Manufacturer: Sophos Limited. Removal success or error status: 1603.

https://community.sophos.com/kb/en-us/133176
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0 Shweta over 5 years ago in reply to Rodrigo Daphanis

Hi Rodrigo Daphanis

As MEric suggested, in case you still face any issue, you can use SophosZap tool for uninstallation.

Shweta

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