Guest User!

You are not Sophos Staff.

Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 1 reply
  • Subscribers 8 subscribers
  • Views 1732 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

[Sophos Notification] Advisory: Central Admin Dashboard – Enable Remote Assistance option within service ticket creation not working.

FloSupport

Hi Community,

Overview

When creating a support case in the Sophos Central Admin dashboard, the option to enable remote assistance for support does not actually work even though it appears that it is successfully being enabled.

 

Workaround

Manually enable Remote Assistance

  1. Select "Account Details" in your central admin dashboard.
  2. Select "Sophos Support"
  3. Click the radio button to enable the "Remote Assistance and select "Save" 

Next Update

This KBA will be updated when the enable remote assistance method within the ticket creation submission page is resolved. 



This thread was automatically locked due to age.
Unfiltered HTML
Share Feedback
×

Submitted a Tech Support Case lately from the Support Portal?