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Duplicate Device

Please help me to understand this.

Got alert form Sophos Central " Device has been detected as a duplicate device, for more information see knowledge base article 132029. ".

1) What do I need to do exactly? I cant find any duplicate User or PC / Endpoint.

2) If I found it, what exaclty I need to do?

3) What is the best practice to avoid this duplication on PC?

FYI, this PC has been reformat because windows crashed and unable to boot.

Thanks guys.

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0 Shweta over 5 years ago

Hi TA ITD

Would you please confirm if you have cloned the machine using gold image? We do not recommend to delete the duplicated device, as all other devices that share that ID and would be subsequently de-duplicated will no longer be able to talk to Central or be successfully managed by them. If you have already deleted the devices, the only option will be to re-install. How many duplicate devices do you see under the central dashboard?

Shweta

Community Support Engineer | Sophos Technical Support
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0 Shweta over 5 years ago in reply to Shweta

Hi TA ITD

I just wanted to follow up with you on this thread, did you manage to resolve this issue? Feel free to contact us for any further concerns or queries.

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Badrobot over 5 years ago in reply to Shweta

What is the best practice for restoring a backup to avoid duplicate device?

Respectfully,

Badrobot
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0 DianneY over 5 years ago in reply to Badrobot

Hello Badrobot

You can use the information in this KB (which Shweta linked in a previous post) to force the endpoint to re-register and be assigned a new Endpoint ID.

Check out the section under "How to manually prepare a gold image" for the steps.
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