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Generate Email alert

Hello! 

I want try Email alerting in Central, I think my setup is correct. 

 

 

I tried with Eicar but nothing happens, probably due to threat was resolved by antivirus. As I can read only outstanding events will sent email alert.

https://community.sophos.com/kb/en-us/132195#Why%20do%20I%20not%20see%20an%20alert%20for%20every%20event%20received

 

How can I test email alerting?

 

Regards



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  • Hi  

    Could you please make sure that the file's permission is set to read-only so that it cannot be removed by our AV while testing. This will trigger medium alert - which will still require your attention to remove the file. Sophos Central automatically sends email alerts to administrators when events occur (for example, "Potentially Unwanted Application detected"). If the threat/malware in question has been dealt with and no further action is required from admin, they will not get an email.

    Shweta

    Community Support Engineer | Sophos Technical Support
    Are you a Sophos Partner? | Product Documentation@SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
    The New Home of Sophos Support Videos! - Visit Sophos Techvids
Reply
  • Hi  

    Could you please make sure that the file's permission is set to read-only so that it cannot be removed by our AV while testing. This will trigger medium alert - which will still require your attention to remove the file. Sophos Central automatically sends email alerts to administrators when events occur (for example, "Potentially Unwanted Application detected"). If the threat/malware in question has been dealt with and no further action is required from admin, they will not get an email.

    Shweta

    Community Support Engineer | Sophos Technical Support
    Are you a Sophos Partner? | Product Documentation@SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
    The New Home of Sophos Support Videos! - Visit Sophos Techvids
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