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Sophos taking large amount of disk space.

Bradley Radomski over 5 years ago

Any Idea how to clean up this directory? As you can see it is taking up 20GB on an end user workstation.

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0 Bradley Radomski over 5 years ago

Reposted. Please close this thread.
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0 ZGV over 5 years ago in reply to Bradley Radomski

Hi Bradley,

My apologies for the confusion. This is the correct forum group for your questions.

So that I can better troubleshoot your issue, could you please provide me with more context and information?

What Sophos product(s) are your using?

Thank you,

ZGV
Community Support Engineer | Sophos Technical Support
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0 Bradley Radomski over 5 years ago in reply to ZGV

The specific computer in question only has Sophos Endpoint Agent installed.
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0 MEric over 5 years ago in reply to Bradley Radomski

Hi Bradley,

The folder in question is a part of Sophos Cloud Web Gateway. I'd suggest uninstalling/reinstalling Sophos Cloud Web Gateway to shrink this down. Mine is only 450 MB in size.

If you can't find this application in Add/Remove programs, you can try removing it by running the following file and selecting Uninstall:
C:\Program Files\Sophos\Cloud Network Agent\sbin\installer.exe

If that still doesn't work, you can try running the below commands in an administrative command prompt:
MsiExec.exe /I{4F73E3E1-FDC7-4CE7-9ACA-0BAA09226688} /L*v C:\Windows\Temp\SophosCloudAVEngineUninstall.txt
MsiExec.exe /I{64139960-C92D-4DB1-9385-0D2DC75B245C} /L*v C:\Windows\Temp\SophosNetworkAgentCalloutDriverUninstall.txt
MsiExec.exe /I{8132D712-5F53-4EAB-9624-4A24EA10EC74} /L*v C:\Windows\Temp\SophosCloudAgentRuntimeUninstall.txt
MsiExec.exe /I{963BC65E-E451-4580-914F-E2396785BDE7} /L*v C:\Windows\Temp\SophosCloudWebGatewayUninstall.txt
MsiExec.exe /I{D6B5BD3E-41BE-4714-9514-41EB96975238} /L*v C:\Windows\Temp\SophosCloudWebGatewayMonitorUninstall.txt
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0 Bradley Radomski over 5 years ago in reply to MEric

It doesn't appear installed and using the uninstall commands does not seem to work.
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+1 Bradley Radomski over 5 years ago in reply to Bradley Radomski

It would appear that since the CWG application was removed, I could just go and delete the directory without an issue.

Strange that the uninstall process did not clean that up.
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+1 Bradley Radomski over 5 years ago in reply to Bradley Radomski

It would appear that since the CWG application was removed, I could just go and delete the directory without an issue.

Strange that the uninstall process did not clean that up.
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