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Sophos taking large amount of disk space.

Bradley Radomski

Any Idea how to clean up this directory? As you can see it is taking up 20GB on an end user workstation.

 



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  • 0 in reply to Bradley Radomski
    Hi Bradley,
     
     
       My apologies for the confusion. This is the correct forum group for your questions.
     
    So that I can better troubleshoot your issue, could you please provide me with more context and information?
     
    What Sophos product(s) are your using?

     

     

    Thank you,

     

     

    ZGV
    Community Support Engineer | Sophos Technical Support
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  • 0 in reply to ZGV

    The specific computer in question only has Sophos Endpoint Agent installed. 

  • 0 in reply to Bradley Radomski

    Hi Bradley,

    The folder in question is a part of Sophos Cloud Web Gateway.  I'd suggest uninstalling/reinstalling Sophos Cloud Web Gateway to shrink this down.  Mine is only 450 MB in size.

    If you can't find this application in Add/Remove programs, you can try removing it by running the following file and selecting Uninstall:
    C:\Program Files\Sophos\Cloud Network Agent\sbin\installer.exe

    If that still doesn't work, you can try running the below commands in an administrative command prompt:
    MsiExec.exe /I{4F73E3E1-FDC7-4CE7-9ACA-0BAA09226688} /L*v C:\Windows\Temp\SophosCloudAVEngineUninstall.txt
    MsiExec.exe /I{64139960-C92D-4DB1-9385-0D2DC75B245C} /L*v C:\Windows\Temp\SophosNetworkAgentCalloutDriverUninstall.txt
    MsiExec.exe /I{8132D712-5F53-4EAB-9624-4A24EA10EC74} /L*v C:\Windows\Temp\SophosCloudAgentRuntimeUninstall.txt
    MsiExec.exe /I{963BC65E-E451-4580-914F-E2396785BDE7} /L*v C:\Windows\Temp\SophosCloudWebGatewayUninstall.txt
    MsiExec.exe /I{D6B5BD3E-41BE-4714-9514-41EB96975238} /L*v C:\Windows\Temp\SophosCloudWebGatewayMonitorUninstall.txt

  • 0 in reply to MEric

    It doesn't appear installed and using the uninstall commands does not seem to work. 

     

  • +1 in reply to Bradley Radomski

    It would appear that since the CWG application was removed, I could just go and delete the directory without an issue.

     

    Strange that the uninstall process did not clean that up.  

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