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Sophos Webcontrol breaking browsers and slowing web

This morning I came into the office and found that Edge Chromium and Firefox would no longer load pages. They were all stuck on the spinning wheel. I checked Chrome and it was working but was extremely slow. I disabled Webcontrol on my working and all problems promptly disappeared.

This is not happening for all users as far as I can tell. But there is no question that Webcontrol is causing problems on the PC's that I checked. Is this a cloud problem or an update gone bad?

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0 Shweta over 5 years ago

Hi Robert Czymoch

Would you please confirm on what OS you are facing the issue? What is the version of the Sophos Anti-Virus installed on the machine? Any specific error logs you see under Web Control folder?

Shweta

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0 Robert Czymoch over 5 years ago in reply to Shweta

Windows 10 Enterprise 1809

Running Core Agent 2.5.5

EndPoint Advanced 10.8.6.215

Intercept X 2.0.16

I cannot gain access to the program data Webcontrol folder. Nothing I have tried gives me permission to see what ever is in that folder.

The event log from the client has nothing. The only interesting I see in Sophos Central for the device is this.

Jan 9, 2020 8:08 AM
Policy non-compliance: Network Threat Protection
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0 Shweta over 5 years ago in reply to Robert Czymoch

Hi Robert Czymoch

The Policy Non-compliance error occurs when there is a change made by local administrator on client or is brought about by an unfortunate timing of events at the endpoint. Would you please check on the endpoint if all the Sophos services are up and running fine? It might be worth checking by clearing cache and cookies on the machine.

Shweta

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0 Shweta over 5 years ago in reply to Robert Czymoch

Hi Robert Czymoch

The Policy Non-compliance error occurs when there is a change made by local administrator on client or is brought about by an unfortunate timing of events at the endpoint. Would you please check on the endpoint if all the Sophos services are up and running fine? It might be worth checking by clearing cache and cookies on the machine.

Shweta

Community Support Engineer | Sophos Technical Support
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If a post solves your question use the 'Verify Answer' link.

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0 Shweta over 5 years ago in reply to Shweta

Hi Robert Czymoch

Just wanted to follow up for this, did you manage to resolve the reported issue?

Shweta

Community Support Engineer | Sophos Technical Support
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