Migrating from Enterprise Console to Central

Hi Derrick,

Is your License number for the on-premise starts with the letter "D"?

Customers with a Central license beginning with the letter D cannot use the Sophos Central Migration Tool to migrate their computers

 Please check the article and let me know if that is the case.

No, I have "Central Intercept X Advanced - 25-49 USERS" and "Central Intercept X Advanced for Server" and the Central licence key starts with a 7. I can see the licensed products in my Central Cloud console and I have manually installed the new client on my laptop so I know it all works, the migration tool would make everything a lot easier. I just dont know why it wont let me do it. Unless there is some Central Cloud licence that I need. 

Hi Derrick,

Can you please check the following article and the Migration tool document for AP1 settings.

Let us know the error with a screen capture.

I have the tool installed on the server that has Enterprise Console installed, I run it, its asks for the API Passphrase and then I get:

It doesn't even attempt connect to the local EC database or anything. 

Hi Derrick,

Please goto Sophos chat and double-check that your Enterprise console username and password are still valid.

https://secure2.sophos.com/en-us/support.aspx

I'm not sure what you mean. 

I can login to everything.

I'm not sure what you mean. 

I can login to everything.

Hi DerrickML 

Do you have the license for Central Endpoint as well? Sophos Central may not yet support all the features you manage with Sophos Enterprise Console. You must disable or uninstall any unsupported features before migration. Please check this article for more information. Also, this article describes all the information and known issues with Sophos Central migration tool. Hope this helps. 

Am I right in thinking that I need to have my Enterprise Console licence information in my Sophos Central account? I only recently created the Central account for the purpose of activating my new Intercept X licences. 

Is there a way to move my current Enterprise Console licenses into Central? They expire in a couple weeks (end of a 3 year agreement) hence the new cloud licences. 

I am just trying to find out if I can migrate everything without having to manually uninstall and reinstall the client onto all of my PC's 

Hi DerrickML 

I would suggest you to contact your account manager to move your license into central. You can then migrate the endpoints with the help of Sophos Cloud migration tool without the re-installation. 

I dont even know who my account manager is, the current licences were bought through a supplier and my new licenses were bought from a different supplier, its just going to be less hassle to just do it all manually.  

Hello Derrick,

I was in the same situation like you and learned that the migration tool does NOT migrate any policies from SEC to Central.

When I found out for a customer network with 42 clients and 8 virtual servers, I decided to go the manual route, un-installed the old components and installed the new ones by hand.

That went smooth and didn't cause much of a headache.