Virtualization Scan Controller Configuration Change Not Updating SQL Tables

Hi Bryan, 

Just to confirm, is the Enterprise Console database on the same server as the management server? If so the Virtualization Scan Controller should be installed on that, as per the documentation (see page 5). 

I did discuss your issue internally, you may need to reinstall the scanner (if you haven't done so already). 

Please try this and let us know how you make out and if you have any further questions. 

Regards, 

Hi Rod,

The database is on a different server, which already has VSC installed. I've tried uninstalling and reinstalling from the database server and the SEC server this afternoon, but it does not seem to have resolved our problem. The uninstall/install process removed and recreated the tables in our SQL database, but the groups listed in the SQL tables seem to be missing some of the VMs, despite trying the configure command on the SEC server again, which seems to complete successfully.

When uninstalling and installing on the database server, the console does report that the operation completes successfully, but we are getting an app crash problem, the output of this error in the event log is as follows:

Source: Application Error
Date: 20/11/2019 14:22:22
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ENSSQLB.MYDOMAIN.com
Description:
Faulting application name: SavScanController.exe, version: 2.0.0.30, time stamp: 0x519ba4cd
Faulting module name: SavScanController.exe, version: 2.0.0.30, time stamp: 0x519ba4cd
Exception code: 0xc0000005
Fault offset: 0x000458f9
Faulting process id: 0x1fe0
Faulting application start time: 0x01d59fadeb35eb1e
Faulting application path: c:\svsc_20\SavScanController.exe
Faulting module path: c:\svsc_20\SavScanController.exe
Report Id: 0651724b-213c-4670-b8cc-820c80d0872c
Faulting package full name:
Faulting package-relative application ID:

Thanks,

Bryan

Hi Rod,

The database is on a different server, which already has VSC installed. I've tried uninstalling and reinstalling from the database server and the SEC server this afternoon, but it does not seem to have resolved our problem. The uninstall/install process removed and recreated the tables in our SQL database, but the groups listed in the SQL tables seem to be missing some of the VMs, despite trying the configure command on the SEC server again, which seems to complete successfully.

When uninstalling and installing on the database server, the console does report that the operation completes successfully, but we are getting an app crash problem, the output of this error in the event log is as follows:

Source: Application Error
Date: 20/11/2019 14:22:22
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ENSSQLB.MYDOMAIN.com
Description:
Faulting application name: SavScanController.exe, version: 2.0.0.30, time stamp: 0x519ba4cd
Faulting module name: SavScanController.exe, version: 2.0.0.30, time stamp: 0x519ba4cd
Exception code: 0xc0000005
Fault offset: 0x000458f9
Faulting process id: 0x1fe0
Faulting application start time: 0x01d59fadeb35eb1e
Faulting application path: c:\svsc_20\SavScanController.exe
Faulting module path: c:\svsc_20\SavScanController.exe
Report Id: 0651724b-213c-4670-b8cc-820c80d0872c
Faulting package full name:
Faulting package-relative application ID:

Thanks,

Bryan

Hi Brian, 

I apologize for the delay in the response. Are there any further updates? 

I checked past cases internally on the Event error you've reported. However, nothing turned up. Therefore we'll need additional logging gather by running the the Sophos Diagnostic Utility (SDU) on the database server (and the management server, to troubleshoot the original issue). Then open a Support Case, and send the SDU logs on behalf of that case.  

Please PM me the case number. 

Regards,