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What is causing play.google.com to trigger a policy violation?

Greg Mills

We have recently enabled web filtering in Sophos Central. Most of our Windows machines are triggering policy exceptions like below.

'https://play.google.com' blocked due to category 'Downloads'

These are clogging up the event logs so it is extremely difficult to see real problems. What might be causing these exceptions and how do I track down the culprit?

Thanks



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  • 0

    Hi  

    Is the alert seen on all the client computers or for any set of users?

    Also, could you help me with the exact URLs that the user is accessing or the steps to reproduce this issue at my end?

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

  • 0 in reply to Gowtham Mani

    Hi Gowtham, no alerts are displayed to the user, but they can see the blocks in their Sophos console history.

    We think that Google Omaha is triggering these blocks, so just launching the browser probably instigates the call. This user has their corporate Gmail account pinned so it would be calling a Google URL the moment she launches the browser as well. So that would be https://mail.google.com.

    What I need to work out is how to completely disable Chrome updates, which is turning out to be a rather difficult task!

    Thanks

Reply
  • 0 in reply to Gowtham Mani

    Hi Gowtham, no alerts are displayed to the user, but they can see the blocks in their Sophos console history.

    We think that Google Omaha is triggering these blocks, so just launching the browser probably instigates the call. This user has their corporate Gmail account pinned so it would be calling a Google URL the moment she launches the browser as well. So that would be https://mail.google.com.

    What I need to work out is how to completely disable Chrome updates, which is turning out to be a rather difficult task!

    Thanks

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