This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

What is causing play.google.com to trigger a policy violation?

We have recently enabled web filtering in Sophos Central. Most of our Windows machines are triggering policy exceptions like below.

'https://play.google.com' blocked due to category 'Downloads'

These are clogging up the event logs so it is extremely difficult to see real problems. What might be causing these exceptions and how do I track down the culprit?

Thanks

This thread was automatically locked due to age.

Parents

0 Gowtham Mani over 6 years ago

Hi Greg Mills

Is the alert seen on all the client computers or for any set of users?

Also, could you help me with the exact URLs that the user is accessing or the steps to reproduce this issue at my end?

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 Gowtham Mani over 6 years ago

Hi Greg Mills

Is the alert seen on all the client computers or for any set of users?

Also, could you help me with the exact URLs that the user is accessing or the steps to reproduce this issue at my end?

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel

Children

0 Greg Mills over 6 years ago in reply to Gowtham Mani

Hi Gowtham, no alerts are displayed to the user, but they can see the blocks in their Sophos console history.

We think that Google Omaha is triggering these blocks, so just launching the browser probably instigates the call. This user has their corporate Gmail account pinned so it would be calling a Google URL the moment she launches the browser as well. So that would be https://mail.google.com.

What I need to work out is how to completely disable Chrome updates, which is turning out to be a rather difficult task!

Thanks
Cancel
Vote Up 0 Vote Down

Cancel
0 DianneY over 6 years ago in reply to Greg Mills

Hello Greg Mills

See if this article helps too if you can't disable Chrome updates.
Cancel
Vote Up 0 Vote Down

Cancel

What is causing play.google.com to trigger a policy violation?

Submitted a Tech Support Case lately from the Support Portal?