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[Sophos Notification] RESOLVED - Advisory - Central Endpoint & Server Installations are failing intermittently on our US Regional Database.

Gowtham Mani

Hi Everyone,

[Update] March 11th 9:00PM - This has been resolved by development on March 11th 9:00PM EDT.

Sophos Central Endpoint & Server Installations are failing intermittently on accounts that are hosted on our US Regional Database. Multiple teams are engaged and working to resolve the issue as soon as possible.

The error's you may see are -
"No policy assignment command; wait for policy to render ERROR : RegisterCommand::onRun standard exception: Failed to retrieve policy within 900 seconds" and "ERROR : RegisterCommand::onRun HTTP client exception: Bad response from existing connection: status code=500"

For more information please visit this article - Advisory - Central Endpoint & Server Installations are failing intermittently on our US Regional Database.



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  • Good luck engineers! 

     

    Thanks for the status update however I hope that in the future roadmap that when I login to Central Server portal that a health status indicator would be present. That way I don't have to go to a form to find out what is happening. 

     

    Also I'm new to the platform so if a health status indicator exists in the central server admin portal forgive me. :) 

  • in reply to Chris Georgeson

    Chris Georgeson said:

    Good luck engineers! 

     

    Thanks for the status update however I hope that in the future roadmap that when I login to Central Server portal that a health status indicator would be present. That way I don't have to go to a form to find out what is happening. 

     

    Also I'm new to the platform so if a health status indicator exists in the central server admin portal forgive me. :) 

     

     

    I second this idea. We shouldn't be digging around to find this information. It should be displayed in the management console right at the top.

  • in reply to Konstantin Kostadinov

    Hi Chris & Konstantin, 

    You can view the Sophos central service status from the below page, where the service interruptions and the details will be updated.

    Sophos Central Service Updates

    If you would like this to be integrated within the central, please post your idea here.

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

  • in reply to Gowtham Mani

    Gowtham Mani said:

    Hi Chris & Konstantin, 

    You can view the Sophos central service status from the below page, where the service interruptions and the details will be updated.

    Sophos Central Service Updates

    If you would like this to be integrated within the central, please post your idea here.

     

    Thank you, Gawtham. This is helpful. I would like to recommend that the local system information (i.e. Sophos Central Admin US, Sophos Email) be integrated into the corresponding management console informing us of the status of the system right when we login. In addition, there could be a link to the web page you are pointing us to so that we can see the full details of the corresponding system/local.

Reply
  • in reply to Gowtham Mani

    Gowtham Mani said:

    Hi Chris & Konstantin, 

    You can view the Sophos central service status from the below page, where the service interruptions and the details will be updated.

    Sophos Central Service Updates

    If you would like this to be integrated within the central, please post your idea here.

     

    Thank you, Gawtham. This is helpful. I would like to recommend that the local system information (i.e. Sophos Central Admin US, Sophos Email) be integrated into the corresponding management console informing us of the status of the system right when we login. In addition, there could be a link to the web page you are pointing us to so that we can see the full details of the corresponding system/local.

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