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[Sophos Notification] RESOLVED - Advisory - Central Endpoint & Server Installations are failing intermittently on our US Regional Database.

Hi Everyone,

[Update] March 11th 9:00PM - This has been resolved by development on March 11th 9:00PM EDT.

Sophos Central Endpoint & Server Installations are failing intermittently on accounts that are hosted on our US Regional Database. Multiple teams are engaged and working to resolve the issue as soon as possible.

The error's you may see are -
"No policy assignment command; wait for policy to render ERROR : RegisterCommand::onRun standard exception: Failed to retrieve policy within 900 seconds" and "ERROR : RegisterCommand::onRun HTTP client exception: Bad response from existing connection: status code=500"

For more information please visit this article - Advisory - Central Endpoint & Server Installations are failing intermittently on our US Regional Database.

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Kelton Foster over 6 years ago

When can we expect an update on this?
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FloSupport over 6 years ago in reply to Kelton Foster

Hi Kelton Foster

The investigation is still ongoing. We are currently monitoring the status and will provide an update ASAP.

Apologies again for the inconvenience caused.

Regards,

Florentino
Director, Global Community & Digital Support
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Kelton Foster over 6 years ago in reply to FloSupport

Thank you.
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Konstantin Kostadinov over 6 years ago

The timing could not be more "perfect". We pushed the application to 100 PCs this morning and I was wondering why we were not having any luck after days of successfully migration. I hope you guys can resolve this issue soon.
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Chris Georgeson over 6 years ago

Good luck engineers!

Thanks for the status update however I hope that in the future roadmap that when I login to Central Server portal that a health status indicator would be present. That way I don't have to go to a form to find out what is happening.

Also I'm new to the platform so if a health status indicator exists in the central server admin portal forgive me. :)
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FloSupport over 6 years ago

Update - March 11th 22:00 UTC - Our development teams are continuing to work on a fix, which will be released into production as soon as it is ready.

Florentino
Director, Global Community & Digital Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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FloSupport over 6 years ago in reply to FloSupport

[Update] - March 11th 9:00PM - This has been resolved by development on March 11th 9:00PM EDT.

Florentino
Director, Global Community & Digital Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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Konstantin Kostadinov over 6 years ago in reply to Chris Georgeson

Chris Georgeson said:

Good luck engineers!

Thanks for the status update however I hope that in the future roadmap that when I login to Central Server portal that a health status indicator would be present. That way I don't have to go to a form to find out what is happening.

Also I'm new to the platform so if a health status indicator exists in the central server admin portal forgive me. :)

I second this idea. We shouldn't be digging around to find this information. It should be displayed in the management console right at the top.
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Gowtham Mani over 6 years ago in reply to Konstantin Kostadinov

Hi Chris & Konstantin,

You can view the Sophos central service status from the below page, where the service interruptions and the details will be updated.

Sophos Central Service Updates

If you would like this to be integrated within the central, please post your idea here.

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
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Konstantin Kostadinov over 6 years ago in reply to Gowtham Mani

Gowtham Mani said:

Hi Chris & Konstantin,

You can view the Sophos central service status from the below page, where the service interruptions and the details will be updated.

Sophos Central Service Updates

If you would like this to be integrated within the central, please post your idea here.

Thank you, Gawtham. This is helpful. I would like to recommend that the local system information (i.e. Sophos Central Admin US, Sophos Email) be integrated into the corresponding management console informing us of the status of the system right when we login. In addition, there could be a link to the web page you are pointing us to so that we can see the full details of the corresponding system/local.
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