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SUM is not downloading Binaries

Mhlengi Lekena1

After the domain admin was changed i've had to reinstall the SEC (5.5). In the installation i used new accounts as instructed by Sophos support (sophosdatabaseuser & Sophosupdatemanager). The update manager tries to look for updates but it doesnt download them(no CID's folder in update manager). 

How can i get the SUM to download the folders. The status in last updated is Never but the last checked is today.

 

Please help



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  • 0

    Hello Mhlengi Lekena1,

    if it checks but doesn't update there should be an error in the Errors column and the Update Manager Details. More information should be in the SUMTrace log (%ProgramData%\Sophos\Update Manager\Logs\).

    Christian

  • 0 in reply to QC

    these are the errors that i get from the SUMTrace log

    <WARNING> Failed to retrieve timestamp from local warehouse sdds.def_retired.xml (error: Catalogue does not exist or its content is invalid: sdds.def_retired.xml)
    <WARNING> Failed to retrieve timestamp from local warehouse sdds.MAC2018-2.3.xml (error: Catalogue does not exist or its content is invalid: sdds.MAC2018-2.3.xml)
    <WARNING> Failed to retrieve timestamp from local warehouse sdds.SUM2018-1.5.xml (error: Catalogue does not exist or its content is invalid: sdds.SUM2018-1.5.xml)
    <WARNING> Failed to retrieve timestamp from local warehouse sdds.eps_WIN2018-4.4.xml (error: Catalogue does not exist or its content is invalid: sdds.eps_WIN2018-4.4.xml)

    Error during package synchronisation: Cannot create stream C:/ProgramData/Sophos/Update Manager/Update Manager/Warehouse/2225
    <WARNING> Sync iteration failed. CurrentResult: 6, Error: Cannot create stream C:/ProgramData/Sophos/Update Manager/Update Manager/Warehouse/2225

     

  • 0 in reply to Mhlengi Lekena1

    Hello Mhlengi Lekena1,

    this Cannot create stream ... is the same error as described here. Wonder why these errors pop up every now and then. You could try to set the permissions as mentioned.
    If this doesn't help I'd run Process Monitor (just monitoring file system activity by  to determine the actual error on the create attempt.

    Christian

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