So, I have logs from a Mac regarding Adobe as a ransomware. What do I check in the logs to make sure that its a false positive or a negative?
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So, I have logs from a Mac regarding Adobe as a ransomware. What do I check in the logs to make sure that its a false positive or a negative?
Hello G33k,
As provided on my previous response Sophos support can assist with False Positives.
You can also filter the logs searching for " Adobe" to see if there are any detections listed. But, please follow the article from the previous thread to create a case and provide the SDU logs to support for analysis, so that you can be sure whether this is a false positive or anything else.
Regards,
Barb@Sophos
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.
Hello G33k,
As provided on my previous response Sophos support can assist with False Positives.
You can also filter the logs searching for " Adobe" to see if there are any detections listed. But, please follow the article from the previous thread to create a case and provide the SDU logs to support for analysis, so that you can be sure whether this is a false positive or anything else.
Regards,
Barb@Sophos
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.